FAQ'S

Frequently Asked Questions (FAQ)

1. What type of jewellery do you offer?

At Alaka Jewels, we offer a wide range of handcrafted jewellery, including kundan jewellery, beaded designs, mangalsutras, unique earrings, and more. Each piece is carefully created with love and attention to detail to reflect beauty and elegance.

2. Do you take custom orders?

Absolutely! We specialize in creating bespoke jewellery tailored to your preferences. Whether it's a specific design or a personal touch, feel free to contact us with your requirements, and we will craft something special just for you.

3. How can I place an order?

You can easily place an order through our website, www.alakajewels.in. Simply browse our collection, select your desired jewellery, add it to your cart, and proceed to checkout.

4. What payment methods do you accept?

We accept a variety of secure payment methods, including UPI, credit/debit cards, net banking, and other online payment options.
Please note: We do not accept Cash on Delivery (COD).

5. How long does shipping take?

• Domestic Orders: Processed within 2-4 business days, with delivery typically taking 5-7 business days within India.
• International Orders: Delivery times for international shipping range from 7-15 business days, depending on the location.

Please note that shipping times may vary based on location and courier services.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or WhatsApp, allowing you to track your package and stay updated on its delivery status.

7. What if I receive a damaged or incorrect product?

We take great care in packaging your items. However, in the rare case that you receive a damaged or incorrect product, please contact us within 24 hours of delivery with photos of the issue. We will arrange an exchange or replacement promptly.

8. Do you accept returns?

As each piece of jewellery is uniquely handcrafted, we do not offer returns. However, we do provide exchanges for damaged or incorrect products. Please refer to our Return & Exchange Policy for more details.

9. Do you ship internationally?

Yes! We offer international shipping to select locations. Shipping charges and delivery times will be calculated at checkout based on your location.

10. How do I take care of my jewellery?

To ensure your jewellery remains beautiful and durable:

• Store it in a dry, airtight box when not in use.
• Avoid direct contact with water, perfumes, and harsh chemicals.
• Gently clean with a soft cloth after each use to maintain its shine.

11. How can I contact you?

We’re here to assist you! You can contact us through:

• Email: alakajewels@gmail.com
• Phone: +91 7735670358

We look forward to helping you! 💖